Welcome to the myALSY.com’s FAQ section.

Please browse through our FAQ section to find answers to all your queries. We have tried our best to answer all queries, if you can’t find what you are looking for please contact us at support@myalsy.com.

We appreciate you taking time and while we respond, please feel free to address all your other queries and we will try our best to solve them.

What is ‘My Account’?

The ‘My account’ section on myALSY.com is personal to you and you can address any query regarding a purchase or shipping through this account. On myALSY.com you will find an account section, where you can see all your past/current orders and the pipeline. You can reset your password and update other details like phone number, email address, home/work address.

We know you will find all the answers related to your orders on ‘My Account’.
If you are unable to find answers to your question, please feel free to contact our support team. Email us at support@myALSY.com.

Why do I need it?

You can always login as a guest user and check status of your purchases. However, it is advisable for you to login and create an account as it allows you to

  • Track your order
  • Cancel or reorder
  • Make changes in your ‘My Account’ profile
  • Check your shipping information
  • Add a Wishlist to your account so you can make purchases in the future
  • Manage coupons any if applicable
How do I reset my password?

If you forget your password or get logged out of your account. Click on the ‘forgot your password’ link, a notification to reset your password will be sent to your registered email. Use this link to reset your password, if you are still unable to reset your password, contact support@myALSY.com.

How do I complete the payment?

You can make your payment via Credit, Debit (Visa, Mastercard, American Express, Diner’s Club, Discover, PayPal & Stripe). In case of any payment that is declined by your credit card or your bank our website will not be able to fulfil your order.

Did I make an order successfully?

Once you have made the payment online, you will get a confirmation email – if not log onto your account and check in ‘My orders’ section. You will be able to see if you have completed the purchase successfully.

How do I cancel my orders?

If you wish to cancel your order, please contact us at support@myALSY.com

How do I track my orders?

Once your order has been shipped we will send you a confirmation and a tracking ID, and tracking link that helps you track the order. Or you can also go to the ‘My orders’ tab in your account and track your order.

How long does it take for my orders to be shipped?

myALSY.com dispatch time usually take around 18-30 business days. Once the product has been shipped you will receive an email notifying you regarding information related to shipping, your order number, estimated time. You can go to ‘My orders’ in your account and check the statuses.